Our commitment to digital accessibility

MassMutual is committed to ensuring that our websites, mobile applications, and other digital content are accessible to all customers.

We are continually making improvements—through regular testing, training, and partnership with web accessibility consultants—to ensure our digital content is in conformance with standards set forth in the Web Content Accessibility Guidelines (WCAG), and with applicable law.

“Our commitment to diversity, equity, and inclusion (DEI) is deep and longstanding—and a critical part of our efforts to help all Americans achieve financial well-being.”

Roger Crandall
Chairman, President & CEO
Massachusetts Mutual Life Insurance Company

Building a more accessible world starts at the top

In 2021, MassMutual CEO Roger Crandall joined 70 CEOs in signing the Disability: IN CEO Letter on Disability Inclusion, demonstrating our pledge to advancing disability inclusion. Currently, over 190 signatories endorse this initiative, and the list continues to grow.

animation of a hand expressing a zooming in and out motion

Enabled pinch zoom to improve ability of people with low vision to enlarge text and operate controls on small screen devices.

Provided text alternatives for visual information in the Guest Payment section.

Improved the heading outline structure to ensure people using screen readers can access AutoPay features.

outline of a woman, male, and family of two with heart

Growing our accessibility practices

MassMutual is dedicated to empowering its employees to champion accessibility practices that ensure everyone has the opportunity to access our digital content, products, and resources. Our goal is to establish a world-class digital accessibility practice at MassMutual.

Supporting Telecommunications Relay Services (TRS)

Telecommunications Relay Services enable individuals with hearing or speech disabilities to use a text telephone (TTY) or other device to call persons with or without such disabilities.

To make using TRS as simple as possible, individuals can dial 711 to be automatically connected to a TRS communications assistant. It's fast, functional, and free. By dialing 711, users of both voice and TTY-based TRS can initiate calls from any telephone within the United States, eliminating the need to remember and dial a ten-digit access number.

MassMutual supports the TTY service in our Service Centers.