Resiliency is a high priority at Massachusetts Mutual Life Insurance Company. To that end, significant focus has been made to enhance technology, workspace and remote working capability to mitigate the potential risk of disasters. The primary Data Center is in Virginia and equipped with redundant utility feeds, uninterruptible power supply (UPS), generators, and a state-of-the-art fire monitoring system. Should there be a larger issue, systems are backed up to Colorado (1,700 miles away) and Virginia (400 miles away).
MassMutual’s home office location in Springfield has also been backed up with generators, capable of powering around 3,700 workstations, more than we believe would be needed for the first 30 days of a recovery event. If workspace becomes unavailable in our home office location, 95% of our employees have remote work capability. MassMutual also has established critical operations and workspace outside of its home office region in Boston, New York, and a population of permanent remote workers throughout the United States.
Despite these steps to further harden systems and facilities, MassMutual still maintains a continuity planning program that is intended to address, among other things, facility/systems failure, loss of workforce and 3rd party supplier outages. This document is intended as a summary of how MassMutual’s Business Continuity Program (“Program”) is structured, tested and maintained.